Crates

Preview before opening

Use the current crate interface to review rewards and rarity information rather than relying on old announcements.

Using keys

• Confirm the key and crate type match.
• Keep inventory space unless overflow protection is stated.
• Wait for one opening to finish before starting another.
• Do not place, rename or process protected keys through unsupported mechanics.
• Check the configured mailbox or delivery history for overflow.

Rotations and fairness

Reward pools can rotate to keep progression useful. The current preview is the authority for what a key can provide.

Reporting a problem

• Record the crate name, key type and approximate time.
• Describe the animation result and delivered item.
• Do not repeatedly reproduce a suspected duplicate.
• Use Support for purchase-related keys and private bug reporting for exploits.

How to evaluate a crate pool

A crate should be judged by the full distribution of useful rewards rather than only its rarest headline item. A pool full of filler can feel poor even if one extremely rare reward looks impressive.

Current previews are important because crate balance can change with the season, economy and other reward systems.

• Separate common utility rewards from genuinely rare progression.
• Check quantities, not just item names.
• Consider whether a reward duplicates something easy to obtain normally.
• Compare currency rewards with current earning difficulty.
• Use the live preview immediately before spending a valuable key.

Opening and delivery troubleshooting

• Finish one opening before starting another.
• Confirm whether the key was actually consumed.
• Check inventory and any configured delivery/mailbox history.
• Record the visible roll result and what was actually delivered.
• Do not keep opening if the same key is not being consumed or multiple rewards appear.

Understanding crate value

A crate should be judged by its current preview, not by the single rarest result in the pool. Different crates can serve progression, cosmetics, utility or event rewards.

• Preview the exact crate before using a key.
• Check whether rewards are permanent items, consumables, currencies or account-bound benefits.
• Do not assume an older season's pool is still active.
• Use keys because you value the current pool, not because another player claims an old jackpot still exists.

Safe opening and delivery checks

• Use one opening at a time and let the animation/delivery finish.
• Keep inventory space unless the crate explicitly documents overflow handling.
• Check delivery/history before assuming a reward disappeared.
• Never retry an opening repeatedly when a key was consumed but no result appears; record the time and report it.