Created privately
The request becomes a private forum thread visible only to you and authorised staff.
Support
Choose what you need help with and we will send it to the right staff team.
Private by default
Reports, appeals and account details stay between you and the staff who handle them.
Sent to the right team
Choose the closest issue type and the right staff team will receive it.
Keep track of replies
Replies and status changes stay together in one private support request.
Guided support
Each route creates a private ticket with prompts tailored to the information staff need. Your unfinished form is saved on this device.
After submission
The request becomes a private forum thread visible only to you and authorised staff.
The selected support path determines the staff queue and starting review status.
Staff replies and status changes appear through website notifications and your dashboard.
You can add requested information and retain the full decision or resolution timeline in one place.
Your support
Check staff replies and the current status of your recent requests.
Sign in to see your requests, staff replies and current status.
Common questions
Use Bug Report for technical problems, Player Report for misconduct and Store Issue for payments or delivery. Punishment appeals must be started from the active public record belonging to your linked Minecraft account.
No. Support requests create private forum threads restricted to you and authorised staff.
Unedited screenshots, short videos, dates, times, usernames, coordinates, relevant commands and exact error messages. Never upload passwords, authenticator codes or complete payment-card details.
Website notifications, your dashboard and Support all link back to the same private request.
Other ways to get help